One console for dialling, dispositions, recordings and airtime.

Agents work their assigned leads from a softphone panel and must disposition every call. Admins import lead files, listen to recordings, load airtime on any network and audit exactly how the team is performing.

Open the console Go to my softphone

Softphone dialler

Dial from the RDS landline caller ID with a full keypad and live timer.

Admin CSV imports

Only Admins and Super Admins can import and assign lead files.

Call recordings

Every contacted lead can carry a recording, visible to admins.

Voicemail inbox

Voicemail dispositions land in a dedicated inbox per agent.

Usage reporting

Leads worked, talk minutes and airtime loaded per agent.

Role permissions

Super Admin, Admin and Agent scopes enforced in the database.